1 Introduction
Selenium Kitchen ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website at www.seleniumkitchen.com, place an order with us, contact our customer support team, or interact with us through any digital channel.
By accessing our website or placing an order, you acknowledge that you have read, understood and agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website.
Selenium Kitchen operates from Gurgaon, Haryana, India. Our FSSAI licence number is 23324011004656. For any questions regarding this policy, contact us at support@seleniumkitchen.com or call +91 84485 55787.
We do not sell, rent or trade your personal information to third parties for their marketing purposes. Your data is used solely to serve you better.
2 Information We Collect
We collect information to process your orders, personalise your experience, and communicate with you. The types of information we collect include:
2.1 Information You Provide Directly
- Personal identification: Full name, mobile number, email address, date of birth
- Delivery information: Delivery address, landmark, area PIN code, city and state
- Payment information: We do not store card details. Payments are processed through PCI-DSS compliant third-party payment gateways. We only retain transaction reference numbers and payment status.
- Account information: When you create an account, we store your login credentials (OTP-verified mobile number), order history, saved addresses, wishlist and loyalty points balance
- Communications: Any messages, feedback or complaints you submit through our contact form, WhatsApp or email
- Reviews and ratings: Product reviews, star ratings and associated content you submit on our platform
2.2 Information Collected Automatically
- Device information: IP address, browser type and version, device type (mobile/desktop/tablet), operating system
- Usage data: Pages visited, time spent on pages, links clicked, referring URL, search terms used
- Location data: Approximate location derived from IP address, or precise location if you grant permission for delivery purposes
- Cookies and similar technologies: Session cookies, persistent cookies, pixel tags (see Section 5)
2.3 Information from Third Parties
- If you choose to log in using Google or WhatsApp, we receive your name, email address and profile photo from those platforms
- Payment gateways may share transaction status and reference numbers
- Delivery partners share delivery confirmation and status updates
3 How We Use Your Information
We use your personal information for the following purposes:
- Order processing: To confirm, prepare, package and deliver your orders; to send order confirmations, updates and delivery notifications via SMS and WhatsApp
- Account management: To create and maintain your customer account, including saved addresses, order history and loyalty points
- Customer support: To respond to your queries, complaints, return requests and feedback
- Personalisation: To customise your experience, show relevant products and offers based on your purchase history and preferences
- Marketing communications: To send promotional offers, seasonal campaigns and new product announcements — only with your consent and always with an easy opt-out option
- Payment processing: To facilitate secure payments and process refunds where applicable
- Legal compliance: To comply with applicable Indian laws and regulations, including the Information Technology Act, 2000 and the Consumer Protection Act, 2019
- Fraud prevention: To detect, investigate and prevent fraudulent transactions and other unauthorised activities
- Analytics and improvement: To analyse website usage patterns and improve our products, website and services
4 Sharing of Information
We do not sell your personal information. We share your data only in the following limited circumstances:
- Delivery partners: Your name, contact number and delivery address are shared with our delivery personnel and logistics partners solely for the purpose of completing your delivery
- Payment gateways: Payment information is processed by our third-party payment service providers (Razorpay, Paytm, etc.) under their own privacy policies and PCI-DSS standards
- Technology service providers: Cloud hosting, SMS and WhatsApp notification services, analytics platforms — all engaged under strict data processing agreements
- Legal requirements: We may disclose your information if required to do so by law, court order, or government authority, or to protect the rights, property or safety of Selenium Kitchen, our customers or others
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with notice to you
Selenium Kitchen does not sell, rent or lease your personal information to any third party for commercial or marketing purposes under any circumstances.
5 Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience and analyse website performance.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for the website to function — cart management, session authentication, checkout process | Session |
| Analytics Cookies | Google Analytics — help us understand how visitors use our website (page views, traffic sources) | Up to 2 years |
| Functional Cookies | Remember your preferences such as saved addresses, language settings and recently viewed products | Up to 1 year |
| Marketing Cookies | Used to show relevant advertisements on third-party platforms (Facebook Pixel, Google Ads) — only with your consent | Up to 90 days |
You can control or delete cookies through your browser settings at any time. Disabling essential cookies may affect the functionality of our website. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
6 Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These measures include:
- SSL/TLS encryption for all data transmission between your browser and our servers
- Encrypted storage of sensitive personal data
- Access controls — only authorised personnel with a legitimate business need can access personal data
- Regular security assessments and vulnerability testing
- PCI-DSS compliant payment processing — we never store card numbers on our servers
While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee the absolute security of your data, and you provide information at your own risk.
7 Your Rights
Under applicable Indian data protection law, you have the following rights regarding your personal data:
- Right to access: You may request a copy of the personal information we hold about you
- Right to correction: You may request correction of inaccurate or incomplete personal information
- Right to deletion: You may request deletion of your account and associated personal data, subject to legal retention requirements
- Right to withdraw consent: Where processing is based on your consent (e.g. marketing communications), you may withdraw consent at any time
- Right to opt out of marketing: You can unsubscribe from promotional messages at any time by clicking "unsubscribe" in our emails, replying STOP to our SMS, or contacting us directly
To exercise any of these rights, email us at support@seleniumkitchen.com with the subject line "Data Privacy Request". We will respond within 7 business days.
8 Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including:
- Active account data: Retained for as long as your account remains active
- Order and transaction records: Retained for a minimum of 7 years in compliance with Indian financial and tax regulations
- Customer support communications: Retained for up to 3 years
- Marketing consent records: Retained until you withdraw consent or close your account
When data is no longer required, we securely delete or anonymise it.
9 Third-Party Links
Our website may contain links to third-party websites (such as social media platforms, payment gateways or delivery tracking portals). These sites operate independently and have their own privacy policies. We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies before sharing any personal information.
10 Children's Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately at support@seleniumkitchen.com and we will delete it promptly.
11 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make significant changes, we will notify you by email (if you have provided one) or by displaying a prominent notice on our website. The "Last Updated" date at the top of this policy indicates when it was most recently revised.
We encourage you to review this policy periodically. Continued use of our website after changes constitutes your acceptance of the revised policy.
12 Contact Us
For any questions, concerns or requests related to this Privacy Policy or your personal data, please contact our team:
| Company Name | Selenium Kitchen |
| Registered Address | 505, Vishwadeep Tower, District Center Janak Puri, New Delhi, Delhi 110058 |
| support@seleniumkitchen.com | |
| Phone | +91 84485 55787 |
| FSSAI Licence No. | 23324011004656 |
| Support Hours | Monday – Saturday, 9:00 AM – 7:00 PM IST |
